Who runs it
Transatel (founded 2000), part of Japan's NTT Group since 2019
Based in
Paris (La Defense), France
Founded
2017
Destinations
200+
Apps
iOS and Android
App ratings
App Store (UK) 4.5 (4.7k ratings); Google Play 4.0 (7.78k reviews, 1m+ downloads)
Hotspot / tethering
Tethering allowed; no restrictions stated.
Top-ups
Yes
Unlimited plans
Unlimited plans slow to 2 Mbps after a usage threshold: around 15GB to 25GB on 7-day country plans, 60GB on 30-day regional plans, 100GB on World plans.
Calls and phone numbers
No. Data only; use VoIP apps, and keep your main SIM for calls.
Currencies
USD by default, with GBP, EUR, AUD and CAD selectable
Refunds
Only if none of the data has been used (for a website eSIM, only if the QR code has not been scanned). Request within 14 business days of purchase or of a technical problem; refunded to the original payment method within 10 business days.
Support
Contact form (recommended), website chat (automated) and WhatsApp AI assistant 'Ubi'; no 24/7 human support stated
Extras
One eSIM reused across 200+ destinations; own international network code (MNC 901-37); partnerships with Apple and Microsoft and built into laptops (Dell, Lenovo, Asus, Acer) and cars (BMW, Mini, Toyota, Jaguar Land Rover, Fiat, Jeep, Alfa Romeo, Maserati); 'Zero Rating' so the app works to buy data even with a zero balance; SmartIP to pick a local or home IP; one-off, monthly and annual plans.
Go to Ubigi Provider link
Good
- Backed by an established operator (Transatel/NTT), with one reusable eSIM for 200+ destinations
- Top up any time, even at zero balance, and pay in GBP
- Unlimited plans only slow after large thresholds (15GB to 100GB) rather than a small daily cap, and tethering is allowed
Not so good
- Strict refunds: only if no data used, within 14 business days
- Support is mainly a contact form and AI chat, with no 24/7 human support stated
- Weaker reviews than rivals: Trustpilot 4.1 (12% one-star) and Google Play 4.0; data only
Ubigi prices by country
Cheapest plan and best 10GB+ month in each country we track, converted to pounds.
| Country | Cheapest plan | 10GB+ / 30 days | Plans |
|---|---|---|---|
| Australia | £3.021GB · 7 days | £12.0710GB · 30 days | 2 |
| Bulgaria | £8.3010GB · 30 days | £8.3010GB · 30 days | 1 |
| Canada | £3.771GB · 7 days | £14.3410GB · 30 days | 2 |
| Croatia | £10.5910GB · 30 days | £10.5910GB · 30 days | 1 |
| Cyprus | £9.7110GB · 30 days | £9.7110GB · 30 days | 1 |
| Dominican Republic | £3.771GB · 7 days | £15.8510GB · 30 days | 3 |
| Egypt | £3.771GB · 30 days | – | 1 |
| France | £8.8310GB · 30 days | £8.8310GB · 30 days | 1 |
| Germany | £11.0310GB · 30 days | £11.0310GB · 30 days | 1 |
| Greece | £10.5910GB · 30 days | £10.5910GB · 30 days | 1 |
| India | £2.641GB · 7 days | £11.3210GB · 30 days | 2 |
| Italy | £10.5910GB · 30 days | £10.5910GB · 30 days | 1 |
| Japan | £12.4510GB · 30 days | £12.4510GB · 30 days | 2 |
| Mexico | £3.771GB · 30 days | – | 1 |
| Morocco | £4.531GB · 7 days | £17.3610GB · 30 days | 3 |
| Netherlands | £9.7110GB · 30 days | £9.7110GB · 30 days | 1 |
| Portugal | £9.7110GB · 30 days | £9.7110GB · 30 days | 1 |
| Spain | £10.5910GB · 30 days | £10.5910GB · 30 days | 1 |
| Thailand | £2.261GB · 7 days | £8.3010GB · 30 days | 3 |
| Turkey | £9.8110GB · 30 days | £9.8110GB · 30 days | 1 |
| United Arab Emirates | £3.771GB · 7 days | £15.8510GB · 30 days | 3 |
| United States | £3.021GB · 7 days | £10.5610GB · 30 days | 3 |
| Vietnam | £9.7310GB · 30 days | £9.7310GB · 30 days | 1 |
Sources: ubigi.com, en.wikipedia.org, cellulardata.ubigi.com, cellulardata.ubigi.com. Checked September 2026.