Which? customer score
Ofcom complaints
1 per 100,000 customers (average 2)
Network it uses
Own network (EE)
Owned by
BT Group plc (bought EE in 2016)
Customer service
Phone (150 from EE, 07953 966 150 from other phones: Mon to Fri 8am to 9pm, weekends 8am to 8pm), live chat in the EE app, EE Community forum and EE shops
EU roaming
Paid on plans from 7 July 2021: £2.59 a day or £15 a week (EE price guide, March 2025); older plans include EU roaming. Pay as you go: £2.50 a day or £10 a week, rising to £2.75 and £13.50 from 30 September 2026
Contracts
SIM-only 30-day rolling or 24 months; phone contracts; pay as you go 30-Day Saver plans
Credit check
Yes for pay monthly, including upgrades; none for pay as you go
Price rises
Fixed £2.50 each April (e.g. £9 to £11.50 on 1 Apr 2027)
Features
5G: Yes · eSIM: Yes · Wi-Fi calling: Yes · Data rollover: Yes
Perks
Every EE plan we track
Sorted by what you pay over 12 months.
| Network | Data | Contract | Monthly | 12 months | |
|---|---|---|---|---|---|
| EERuns on EE · Was £10; 4G, 25Mbps cap; 500 texts; rises to £11.50 on 1 Apr 2027 | 20GB | Monthly | £9 | £108.00 | Go to EE Provider link |
| EERuns on EE · Was £15; 4G, 25Mbps cap; rises to £16 on 1 Apr 2027 | 75GB | Monthly | £13.50 | £162.00 | Go to EE Provider link |
| EERuns on EE · Monthly cost may rise; roaming charged | 200GB | Monthly | £27 | £324.00 | Go to EE Provider link |
| EERuns on EE · Monthly cost may rise; roaming charged | Unlimited | Monthly | £31.50 | £378.00 | Go to EE Provider link |
Good
- Rated the UK's best and fastest network by RootMetrics and Opensignal
- Very low Ofcom complaints (1 per 100,000)
- Phone, app chat and shop support
Not so good
- EU roaming costs extra on newer plans
- Usually pricier than MVNOs using the same network (e.g. 1pMobile, spusu, Lyca)
- Credit check needed for pay monthly
RootMetrics H1 2026: 1st (RootScore 95.6), top or joint top in every category · Opensignal January 2026: won 11 awards including Reliability, Download Speed and 5G Availability · Uswitch 2026: Fastest Mobile Network Overall (Opensignal data)
Other networks on EE
Same masts, so the same coverage. Worth comparing prices.
Sources: en.wikipedia.org, ee.co.uk, community.ee.co.uk, newsroom.ee.co.uk.