Which? customer score
Not in the latest survey
Ofcom complaints
Too small to be listed by Ofcom
Network it uses
EE
Owned by
MASS Response Service GmbH (Austria)
Customer service
Phone with UK-based agents, WhatsApp (07356 010100), Signal and email ([email protected]); Mon to Fri 8am to 8pm, Sat 9am to 5pm. spusu app for account management.
EU roaming
Included on all plans; fair use allowance depends on the plan
Contracts
Rolling monthly, no minimum term
Credit check
No credit check (pay by debit or credit card)
Price rises
No annual price rise; price only changes if you switch plan
Features
5G: Yes · eSIM: Yes · Wi-Fi calling: Yes · Data rollover: –
Perks
Price freeze: your plan price only changes if you switch plan EU roaming included on all plans No speed caps Spending caps
Plans
Compare with other EE networks Every spusu plan we track
Sorted by what you pay over 12 months.
| Network | Data | Contract | Monthly | 12 months | |
|---|---|---|---|---|---|
| spusuRuns on EE · 30-day rolling; EU up to 1GB; 500 texts | 3GB | Monthly | £3.90 | £46.80 | Go to spusu Provider link |
| spusuRuns on EE · 30-day rolling; EU up to 3GB | 5GB | Monthly | £4.50 | £54.00 | Go to spusu Provider link |
| spusuRuns on EE · 30-day rolling; EU up to 5GB | 10GB | Monthly | £5.90 | £70.80 | Go to spusu Provider link |
| spusuRuns on EE · 30-day rolling; EU up to 10GB | 20GB | Monthly | £6.90 | £82.80 | Go to spusu Provider link |
| spusuRuns on EE · 30-day rolling; EU up to 10GB | 30GB | Monthly | £7.90 | £94.80 | Go to spusu Provider link |
| spusuRuns on EE · 30-day rolling; EU up to 10GB | 40GB | Monthly | £11.90£7.90 for 12 months first | £94.80 | Go to spusu Provider link |
| spusuRuns on EE · 30-day rolling; EU up to 10GB | 60GB | Monthly | £12.90£7.90 for 12 months first | £94.80 | Go to spusu Provider link |
| spusuRuns on EE · 30-day rolling; EU up to 10GB | 50GB | Monthly | £12.90£8.90 for 12 months first | £106.80 | Go to spusu Provider link |
Good
- Uses EE with 5G, Wi-Fi calling and eSIM
- Real phone and WhatsApp support
- No contract, no credit check, price freeze
Not so good
- Newer UK brand (launched June 2023), not in the Which? survey
- Roaming fair use is lower than the UK allowance
- Reviews mention slower WhatsApp replies (around 2 hours)
Same signal
Other networks on EE
Same masts, so the same coverage. Worth comparing prices.
Sources: en.wikipedia.org, ispreview.co.uk, uswitch.com, simsherpa.com.